False Deal Sold

I have a very serious issue with a Certain Jonathan from your sales Department who sold us a False Deal.<br> My colleague/ Housemate cc'd on this email was informed by Jonathan that we will only be throttled on our account after three months Prior to what usage we have used.<br> This was told to us with Confidence by Jonathan when signing the Deal. We stressed this Question as we have changed 3 ISP due to us being throttled.<br> We currently have a 10 meg uncapped line which we can hardly not even get 1 meg.<br> <br> This is our reference Number:VOX***<br> The new policy was implemented this month and we signed up a while ago. <br> On the first month we did up 620 gig and was not throttled.<br> <br> 1) No mention of fair usage policy on their Terms and conditions <br> 2) No mentions on the FUP that T&C's apply<br> 3) No prior notification was sent to me informing me of the policy<br> 4) 2 VOX tech confirming that I am not been throttled<br>