LT
Lefa T
1 reviews | Active since Jun 2015
18 Jul 2023, 16:02
False advertising
If it was possible to give minus a star i would, becasue am now forced to leave it at 1 star which they also dont deserve.i tried calling and being civil but there was no sense of urgency what so ever and customer service is virtually non-existant. they **** saying 1 month is free and barely 15 days later the line is suspended and want me to pay.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Jul 2023, 17:40Good day Lefa T
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2023, 17:40
Official
Good day Lefa T
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Sales team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Jul 2023, 09:40Good day, Lefa T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing was explained and that there was no ISP promotion for a free Month. A Good To Know DOCUMENT was also sent that will explain the billing terms.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing was explained and that there was no ISP promotion for a free Month. A Good To Know DOCUMENT was also sent that will explain the billing terms.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 Jul 2023, 09:40
Official
Good day, Lefa T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing was explained and that there was no ISP promotion for a free Month. A Good To Know DOCUMENT was also sent that will explain the billing terms.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing was explained and that there was no ISP promotion for a free Month. A Good To Know DOCUMENT was also sent that will explain the billing terms.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox