1 reviews | Active since Jun 2012

14 Apr 2017, 17:27

False Advertising

<p>I have been patiently waiting for Fibre to come to my area for a very long time. I currently have a 2Mb line that is rather unstable due to the distance from the exchange and the old infratructure in our wonderfully well run coutry. I received a FTTH pamphlet a couple days ago from Vox in partnership with OpenServe and instantly jump for joy as I need much better internet at my premisses badly. Cables have been laid a while ago so its is just a matter of time I guess. Anyways I call in with exitement to the Vox customer service center to get the ball rolling so that I can get better intenet only to be told that there is no fibre in my area and I have been misinformed. Well done Vox. When fibre is in my area I wont use your business just because you got my hopes up for nothing. Stop wasting paper.</p>

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Replies (2)
Vox Telecom
Vox Telecom's reply14 Apr 2017, 18:18
Official

Good evening Ashley, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply24 Apr 2017, 12:16
Official

Good day Ashley,

As per feedback received, the Manager of the Sales Department has been unable to get a hold of you to assist with your query.

Regards,

Vox Telecom