**** Upgrade,Account overbilled,Cancelling mission

Where to start..<br> We requested to upgrade to a 10Mbps line from a 4Mbps line, in July. September we started getting billed for a 10Mbps line, but noticed the same speed as previous and asked Vox, they assured me we had a 10Mbps line, unsatisfied I asked to speak to Technical department who tested the line and confirmed we were still on a 4Mbps line end of October.. Beginning November I requested a refund as we were getting billed for something we were not able to use and asked why we paying for a 10Mbps line if we only using a 4Mbps line. Nightmare getting answers!. Requesting they bill us for a 4 Mbps line they refused and said we had to sign a new contract in order to do so, So I immediately started the cancellation process with formal cancellation letter on the 2nd November. After that we were billed for a line transfer on the 17 November which we dealt directly through Telkom for and requested a refund which Vox said was their mistake for sending and will send refund and Credit note. Then received a December bill. After receiving confirmation of Cancellation of services to be terminated 30November 4 November. Still waiting refund and the bills that are irrelevant to be sorted.