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Heinrich H

1 reviews | Active since Mar 2012

25 Apr 2017, 07:55

Fair Use Policy - 4mb Fibre

<p>I must say - I am not impressed at all with Vox Telecom since I started with them.</p> <p>I used to have a Capped 4mb ADSL line with Afrihost and it worked great - I was interested in getting Fibre as I thought it will be more stable so I had a chat with Vox at a gazebo they had set up near my house.</p> <p>I told the sales lady that I do online gaming and make use of streaming on Netflix and that my current 4mb ADSL line is working nicely for me. I also told her that I use on average about a 100GB per month. She said that for that a 4mb uncapped should work better for me. She also mentioned that I won't be throttled unless I really use a lot of data per month.</p> <p>She didn't tell me though that I will be throttled when I reach 80GB - No one ever mentioned that I will be throttled to line speeds of 2mb when I reach 80GB. I understand the concept of fair use policies, but I really feel they could have been more open and clear of when this is implemented.</p> <p>I really get irritated when people make promises and tell you all the things you want to hear to make a sale.</p> <p>To sum up - I am spending more on internet now than before and I am getting MUCH less.</p> <p>This also wasn't the first time I was unhappy about the service - In the beginning there were some admin issued and I struggled for almost 2 weeks to find out what was going on.</p> <p>I am now seriously considering moving back to Afrihost, even if it means I need to pay more per month, as I NEVER had any issues with them.</p>

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Replies (2)
Vox Telecom
Vox Telecom's reply25 Apr 2017, 08:02
Official

Good Morning Mr Heymann,

Thank you for bringing this to our attention. Kindy note that we are investigating the matter and someone will be in contact will you soon.

Kind Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply26 Apr 2017, 15:52
Official

Good afternoon Heinrich,

As per feedback received and Account Executive has been in contact with you regarding your matter and has suggested 3 other solutions for you. It has been confirmed that the Account Executive will stay in contact with you and assist you further once you have have decided on one of the options presented.

Kind Regards,

Vox Telecom