SO
Shane O
1 reviews | Active since Dec 2021
12 Aug 2025, 17:24
Failure to retrieve equipment
I canceled my subscription a month in advance and scheduled the removal of the hardware. No one showed up that day, we waited the whole day for a Vox technician. We rescheduled and still no one showed up. Its been months later now im being demanded to pay R2000
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Replies (2)
Vox Telecom's replyOfficial
12 Aug 2025, 17:35Good day Shane,
Thank you for your review.
The details of your review have been escalated for a further investigation.
An agent will be in contact with you to update you on the progress.
Kind regards,
Vox
Thank you for your review.
The details of your review have been escalated for a further investigation.
An agent will be in contact with you to update you on the progress.
Kind regards,
Vox
Vox Telecom's reply12 Aug 2025, 17:35
Official
Good day Shane,
Thank you for your review.
The details of your review have been escalated for a further investigation.
An agent will be in contact with you to update you on the progress.
Kind regards,
Vox
Thank you for your review.
The details of your review have been escalated for a further investigation.
An agent will be in contact with you to update you on the progress.
Kind regards,
Vox
Vox Telecom's replyOfficial
15 Aug 2025, 13:39 Good day Shane,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Aug 2025, 13:39
Official
Good day Shane,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox