MG
Mark G

1 reviews | Active since Apr 2017

26 Apr 2017, 09:09

Failure To Honor Cancellation

<p>I have sent multiple emails and had numerous calls with Voxtelecom, including a final assurance yesterday by a call centre agent that the cancellation took place and I would not be billed for the month of May and they have still proceeded to invoice me.</p> <p> </p> <p>Completely frustrating having to take so much time and do so many follow ups to accomplish such a simple task. Terrible experience. Terrible customer service. Will likely never use them again.</p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply26 Apr 2017, 09:21
Official

Good day Mark.

Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.

Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply05 May 2017, 15:52
Official


Good day Mark

Kindly note that your account has been cancelled and the necessary credits have been allocated to your account.

The updated Statement has been sent to you in a separate email.

Kind Regards,

VoxTelecom