AL
Andiswa L
1 reviews | Active since Oct 2015
10 Nov 2024, 09:04
Failure to deliver
To say I am angry is an understatement. I orderd and paid for a router and LTE sim on the 11 of October and I have not received it. Two weeks ago they said the order is with Logistics, to my suprise I call on Friday and to follow up and I am told you could not fins my street name. Why did you not call? I have items delivered to my address all the time and never had an issue. You keeping my money but do not deliver, what is this? Either you pay my money back or deliver this by tuesday latest. I cannot take this anymore. This is your fault I even sent to you GPS coordinates.GET THIS SORTED OUT, USE SAME DAY COURIER OR WHATERVER. I WANT THE ROUTER I PAID R1890 FOR.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
10 Nov 2024, 09:26Good day Andiswa
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Nov 2024, 09:26
Official
Good day Andiswa
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
AL
Andiswa L's updateReviewer Update
10 Nov 2024, 09:31I need feedback by tomorrow Morning because this is long overdue
AL
Andiswa L's update10 Nov 2024, 09:31
Reviewer Update
I need feedback by tomorrow Morning because this is long overdue
AL
Andiswa L's updateReviewer Update
11 Nov 2024, 16:02I did not get a call back. I had to call you back once again and you guys told me that my order will be cancelled because I have no street name. Alternatively a surchage of R500-R600. What is that?
When you did the sale, you knew the rules. why was I not informed of this last month when I made the order?
When you did the sale, you knew the rules. why was I not informed of this last month when I made the order?
AL
Andiswa L's update11 Nov 2024, 16:02
Reviewer Update
I did not get a call back. I had to call you back once again and you guys told me that my order will be cancelled because I have no street name. Alternatively a surchage of R500-R600. What is that?
When you did the sale, you knew the rules. why was I not informed of this last month when I made the order?
When you did the sale, you knew the rules. why was I not informed of this last month when I made the order?
Vox Telecom's replyOfficial
15 Nov 2024, 10:24Good day, Andiswa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order has been cancelled.
We have send an email with the documentation needed in order to refund you.
Ref VOX***3
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order has been cancelled.
We have send an email with the documentation needed in order to refund you.
Ref VOX***3
Regards
Vox
Vox Telecom's reply15 Nov 2024, 10:24
Official
Good day, Andiswa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order has been cancelled.
We have send an email with the documentation needed in order to refund you.
Ref VOX***3
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order has been cancelled.
We have send an email with the documentation needed in order to refund you.
Ref VOX***3
Regards
Vox