FAILED ROUTER COLLECTIONS MAND THE BEING BILLE FOR IT!!!
I had my fiber installed by Vox at my premises then i had to move, i had to het them to do a new installation into my new place, which they sent me a new router to use as well. All went well until i had to move again to a ground floor flat, which they charged me extra for requesting a move but was told they don't move it, but cancel the contract and then do a new installation. They again sent me a router for the new installation. nobody contacted me to collect any of the old routers but now i am getting billed for there negligence because the old routers were never collected. tried to get someone to help, but to no avail.
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
07 Nov 2024, 11:25Good day, Laetitia G
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Nov 2024, 11:25
Official
Good day, Laetitia G
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
's updateReviewer Update
07 Nov 2024, 13:24They are sending me messages to say that I owe R1484.26, which I will not pay as it was not my vault it was never collected.
's update07 Nov 2024, 13:24
Reviewer Update
They are sending me messages to say that I owe R1484.26, which I will not pay as it was not my vault it was never collected.
Vox Telecom's replyOfficial
08 Nov 2024, 08:21Good day, Laetitia G
Thank you for your patience whilst this matter was being investigated.
Kindly note that the debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us .
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us .
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2024, 08:21
Official
Good day, Laetitia G
Thank you for your patience whilst this matter was being investigated.
Kindly note that the debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us .
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us .
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Nov 2024, 10:40 Good day, Laetitia G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Vox Telecom's reply19 Nov 2024, 10:40
Official
Good day, Laetitia G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox