Extremely upset Vox customer

After more than 12 hours still nothing! No internet I called in again on a Saturday moring I cannot even get through any account department!! Ever tech I speak to says my account is suspended by error. I have no account issues!!! How long must i go without interent. You advertise every where you over 24 hour support yet not one person could help me in the most 16 hours because the accounts department does not work on weekends amd no other department has the authority to unsuspend accounts that has been suspended in error. This is the worst provider and Balwin Fibre needs to s**** them as a provider has the provide unsatisfactory service.

This does not help me on a weekend when I have submitted and updated the debit order immediately yesterday morning and I recieved a email to say my debit order has been accepted. If the account is supposed to be debited the 26th and the debit order set up was completed the 24th why do you suspend. So now you are telling me I must wait until Monday to sort out this issue and yet you bill me for pro rata days which I will not now even be able to you. On a weekend especially on a Saturday for such a big company you need an accounts department to be open. This is so ridiculous I don't even have words for it. The way  feel I will cancel and go to another provider even if I must pay extra because money is not the issue but sitting with out internet connectivity is the issue. 

I want the fastest solution to the problem I see online there is an option to pay now if I do that would I get my connection back immediately or not.  I would like a prompt response please as all I need is my connectivity back