1 reviews | Active since Dec 2022
Extremely poor service from VOX Telecom
Ok further to my review sent to Hellopeter yesterday (03 December 2022) replaying to the extremely poor service received from VOX Telecom, I received a response from VOX via Hellopeter shortly after my post (please see below), however even though the matter was supposedly escalated to their support management team I have had no response from them other than when I called them again this morning and was told by the person who eventually answered my call that he would escalate the request again. Totally shocking!!!’n
Vox Telecom's reply: 03 Dec 2022, 15:20
Good day, Anthony
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Support Management team for assistance.
Kind Regards, Vox
We have received your further feedback, thank you.
We have added the details of this review to your initial complaint and will provide feedback to you on the initial complaint logged.
Kind Regards,
Vox
We have received your further feedback, thank you.
We have added the details of this review to your initial complaint and will provide feedback to you on the initial complaint logged.
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox