Extremely poor service from Vox

Pity that terrible is the worst rating that you can give VOX and to listen to their intro that they are a leading telecommunications company is so far removed from the truth that it is not even funny. I am now at the point that i do not know what to do anymore as they do not respond on e-mails , they do not fulfill their commitments on promises that their technical people will call you and sort it out etc. Just an extremely bad company to deal with and I personally won't refer them to any person ever. They cannot help you and my line has been down since Friday the 30th September 2022 with a promise that a reference number would be sent and a technician will call which never happened. On Saturday 10h00 I had to call again just to get the same promises but this time with at least a reference number but the weekend went past with no call. Today I had to call them again and same promise but nothing happens again tonight I called and held on just to listen to what is by now a very irritating tune !!!!!!!! Come on VOX if you say that you are a leading company why is so many people ****ed off with your service or rather lack of service ???????? I want a refund from vox for the time that my line is not working.