Extremely poor service

My name is Danielle Pyoos, and I signed up with VOX and to be honest my experience with VOX has been for the most part delightful, until my dogs decided to chew my fiber line (Which in my opinion was not dug deep enough). I have been pleading with VOX to send someone out to fix the line. Last week Wednesday was when I asked for the matter to be expedited as I work from home and need my WIFI. No one has bothered to contact me and provide feedback on the progress of the matter. Everyday I am the one phoning to find out when the matter will be addressed. VOX advised they are waiting for feedback from Vodacom (Who is responsible for the infrastructure). VOX states that VODACOM is not responding to their request for the line to be fixed. This has been nothing short of a nightmare, it is day 7 without any internet and I continue to pay for a service I am not receiving. What baffles me is that between VOX and VODACOM the escalation process is non-existent. So countless mails have been sent to VODACOM with no response, and now I question what the process is if the infrastructure needs to be fixed. This is pathetic and I need this matter resolved as a matter of urgency. There has to be someone at VODACOM who this matter can be addressed with.