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Palesa M
1 reviews | Active since Feb 2022
04 Mar 2022, 00:12
Extremely poor customer service and disregard for customer satisfaction
We have been phoning for 3 days now without help and been promised to be called back but nothing. No connectivity only emails that don't make sense received from vox. What a frustrating experience this has been even the consultant we took the contract with now is not willing to assist us to resolve our connectivity issues.
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Replies (2)PM
Palesa M's updateReviewer Update
05 Mar 2022, 06:01My issue has been resolved I sat on the phone the entire day yesterday refusing to give up on getting assistance. A technician eventually phoned my husband and advised him on how to reset our router
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Palesa M's update05 Mar 2022, 06:01
Reviewer Update
My issue has been resolved I sat on the phone the entire day yesterday refusing to give up on getting assistance. A technician eventually phoned my husband and advised him on how to reset our router
Vox Telecom's replyOfficial
05 Mar 2022, 08:04Good Morning, Palesa.
Thank you for the confirmation.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for the confirmation.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2022, 08:04
Official
Good Morning, Palesa.
Thank you for the confirmation.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for the confirmation.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox