Extremely poor customer service

3 days without internet I have to leave my house at 5am in this freezing weather instead of working from home, buy petrol and data ect poor service from consultants they don't even offer ref number I had to keep calling spending my airtime, no callback, I've forwarded an email yesterday.

no response my email was ignored because its not important, mediocre whatsapp number its pure ******* there is no consultant available to assist, I've never missed a payment infact I pay in advance all the time but the service I've been offered is horrible and devastating, I'm a commission earner with no basic salary, no work no pay, join vox telecom at your own risk, I'm not sure if I will be contacted today or I have to call for the 4th time, I've been tossing and turning at night checking if internet is back somehow I'm waiting for Prince mighty engineer to call who knows when