TL
Tristen L
1 reviews | Active since Nov 2021
14 Jul 2023, 17:05
Extremely Poor Customer Service
This is a terrible ISP, you can never get ahold of them when calling their call centre it’s always a long queue and no answer or better yet been on the call for long periods of time till your airtime runs out, they have enquiry forms but that doesn’t work either. Emails get sent no response there either!! So how does one get ahold of this place?!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Jul 2023, 17:21Good day Tristen L
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's reply14 Jul 2023, 17:21
Official
Good day Tristen L
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's replyOfficial
20 Jul 2023, 10:33Good day Tristen,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Jul 2023, 10:33
Official
Good day Tristen,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox