Extremely poor aftersales support
I have been trying to downgrade my line for the last 3 months. I have been told multiple times that it would either be actioned or I would be contacted for the downgrade. Neither of this has happened. I really dont understand why this is so difficult.
STAY AWAY FROM THIS SERVICE PROVIDER IF AFTER SALES SERVICE IS IMPORTANT TO YOU
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Replies (2)
Vox Telecom's replyOfficial
02 Mar 2026, 15:41Good day, Angelo
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2026, 15:41
Official
Good day, Angelo
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Mar 2026, 11:23 Good day, Angelo
Thank you for your post.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2026, 11:23
Official
Good day, Angelo
Thank you for your post.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox