SW
Skye W
1 reviews | Active since Feb 2011
23 Oct 2021, 17:59
EXTREMELY pathetic service!!!!
This is now more than two months ago that I was promised a refund of R590 for funds incorrectly deducted! Every time I query this, I am told it will be escalated to the relevant department. Well, WHO is NOT doing their job or is this the normal type of service one can expect from Vox Telecom?!! You have already lost me as a customer four weeks after I became one. At least save some of your dignity as a company and pay back what you owe me!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Oct 2021, 18:18 Good day Skye W, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
Vox Telecom's reply23 Oct 2021, 18:18
Official
Good day Skye W, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, Vox
SW
Skye W's updateReviewer Update
25 Oct 2021, 17:03Thank you to the lady who called me today. ( Apologies I did not catch your name). She graciously listened and helped me to get everything sorted. This is what we want from companies. Not only to react to a customer complaint but to actually do something about it. Thank you, Vox.
SW
Skye W's update25 Oct 2021, 17:03
Reviewer Update
Thank you to the lady who called me today. ( Apologies I did not catch your name). She graciously listened and helped me to get everything sorted. This is what we want from companies. Not only to react to a customer complaint but to actually do something about it. Thank you, Vox.