IH
Igsaan H

1 reviews | Active since Mar 2021

25 Jan 2024, 16:07

Extremely frustrated!!!

Absolutely pathetic. From a flawed sales process, false promises. No onsight inspection done originally, to finding out 3 days later we need extenders at a cost of R9k, to a terribly untidy installation, to getting connected 3 days later post installation. After numerous calls later and multiple names i have on file, there is no one that can really help you. All they do is run speed tests, configure to reconfigure and you still left frustrated because your home fibre line is still dipping, kicking you out and the speed they promise you is hardly close to what is advertised. BS stories like we have a process to follow by doing the above but still fixes nothing all. My advice stay away from them altogether. My experience has been **********ly. aggrivatingly, irritatingly, annoyingly frustrating to say the absolute least.

0
Replies (2)
Vox Telecom
Vox Telecom's reply25 Jan 2024, 18:26
Official
Good day  Igsaan H

Thank you for your review. 

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply02 Feb 2024, 12:14
Official
Good day,  Igsaan H
 
 Kindly note that we have received confirmation that the Onsite support team attended to the call out.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox