Extremely dissapointed

When streaming the connection is extremely poor.Mind you i am literally the only person streaming in our house.So why does it buffer so much.Only 2 people are connected to our wifi.Its unbearable coz this is our 4th day using our wifi. On 24th of May i connected my laptop to stream.15min later it started buffering for like 10min i switched it off.Now on 25th of May at 23:00 i wanted to watch a movie again it did the same thing for like 10min then i switched of my laptop again.Its so frustrating.Its literally been 4days and im really not happy with vox.When i use my cellphone it buffers like every 3 min aswell.

What do i need to pay for?I cannot watch a movie online.Because now i need to stand up every 10min to refresh.This is extremely frustrating

I regret signing up with Vox. Please do not , i repeat do not choose vox as your provider.