1 reviews | Active since Aug 2023
Extremely disgusted with service!
ABSOLUTELY SHOCKING SERVICE
I enquired on the 15th of July. It is now the 3rd of August. Not a single feedback what so ever. Every single time I phone in (which you stay on the line for over 30 minutes to them only declining your call), do they respond with "we will escalate it". The guy helping me with my Fibre told me I needed to cancel with my Telkom WIFI to proceed. I canceled on the 15th with immediate effect. which means I am without WIFI since the 15th of July. I have asked for the cancellation email address numerous times , eventually I received it but it was Invalid. I JUST WANT TO CANCEL MY APPLICATION I have decided to move on with a different Fibre company, but now they cant proceed without the cancellation number from Vox Telecom. How the hell do I get help to cancel my application.
I WOULD NOT RECCOMMEND VOX TELECOM TO ANYONE!
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox