Extremely Disapponted

Hi,<br> <br> On 29th Feb I moved my adsl line and data over to Vox Telecom from Telkom. I requested a 10mb line.<br> Vox debited my account for March for the full amount plus a pro rata for Feb but have yet to provide the requested service!<br> To date I am only getting a 2mb line despite numerous calls to them.<br> Surely consumers should be protected against paying for a service and not getting the product asked for. Is there any regulatory body that I can take this further with? It's not fair and possibly not even legal.