Extremely disappointing service from Vox Telecoms

We have recently joined Vox Fibre in October 2021 as Frogfoot has installed Fibre in the area. We were not happy to join Vox as the representative Sershin in the area said that we should join through him as he has contacts in Frogfoot and should we have any problems he can sort it out quickly. This sounded very sketchy. We preferred to go with VumaTel but they advised Frogfoot has installed the fibre and they will not be able to provide us with Fibre. Ever since we have installed the fibre we have had endless trouble with the network. When trying to contact Vox their call centre does not answer any calls??? When they do pick up they take down your number and cut the call before assisting. We have had no internet access from last week Wednesday, 8th December 2021 to date. We have made numerous calls and sent emails to Vox. On Saturday, 11th December they advised that their technicians do not work on weekends. We still do not have internet access and we are being billed for it even though we are forced to purchase data through other networks during this time.

When we encountered previous connectivity problems with Vox and their network they have a lot of excuses as to why there is a problem.

To date we have had no help in getting the problem resolved and no communication from Vox. We are extremely disappointed with the service we are receiving from Vox. If I could give them a negative rating , I would!

Absolutely terrible service, bad communication and *********** staff at Vox Telecoms.