AJ
Adriaan J

1 reviews | Active since May 2019

27 Jul 2023, 11:25

Extremely Disappointing Service

Absolutely horrible service. I have recently been experiencing slow internet speeds to the point of not being to even download messages.

A technician came out offered a different Deco router all problems sorted, now all of a sudden we are back were we where.

Vox has huge call volumes, they stopped their online chat platform and moved to Whatsapp that doesn't even work.

I'm up in arms and considering moving my fibre somewhere else.

0
Replies (2)
Vox Telecom
Vox Telecom's reply27 Jul 2023, 12:08
Official
Good day,  Adriaan J 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply07 Aug 2023, 10:51
Official
Good day,  Adriaan J
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues was resolved by disconnecting the old e4 deco unit from the network.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox