AJ
Adriaan J
1 reviews | Active since May 2019
27 Jul 2023, 11:25
Extremely Disappointing Service
Absolutely horrible service. I have recently been experiencing slow internet speeds to the point of not being to even download messages.
A technician came out offered a different Deco router all problems sorted, now all of a sudden we are back were we where.
Vox has huge call volumes, they stopped their online chat platform and moved to Whatsapp that doesn't even work.
I'm up in arms and considering moving my fibre somewhere else.
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
27 Jul 2023, 12:08Good day, Adriaan J
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jul 2023, 12:08
Official
Good day, Adriaan J
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Aug 2023, 10:51Good day, Adriaan J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues was resolved by disconnecting the old e4 deco unit from the network.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues was resolved by disconnecting the old e4 deco unit from the network.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Aug 2023, 10:51
Official
Good day, Adriaan J
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues was resolved by disconnecting the old e4 deco unit from the network.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues was resolved by disconnecting the old e4 deco unit from the network.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
