Extremely Disappointed – Service Never Properly Activated

I am extremely disappointed with my recent experience with VoxTelecom. At the end of February, I requested installation of my router, along with the relocation of the connection point to ensure everything worked correctly. While the router was delivered, the connection point was never moved – a crucial step that left the service unusable from day one.

Despite following up multiple times over the past two months, the issue has still not been resolved. I’ve had to deal with constant delays, empty promises, and zero accountability.

After finally sending a cancellation email, I received a call from Taneal. I had to explain the entire situation all over again – something I’ve already repeated to multiple agents countless times. She told me she would escalate the matter to the technical support team manager, Mohamad, and promised she wanted this sorted out ASAP. That was the last I heard from her.

Since then, I’ve been calling the Vox help desk every single day. I’m either put on hold for ages or told Mohamad will get back to me – but he never does. I know he’s receiving my messages, yet there’s been zero response from his side.

I had a great experience with Vox at my previous address, which makes this even more frustrating. But the lack of action, communication, and support this time around has left me no choice but to cancel my contract.

I’ve already requested cancellation, and I now expect a clear outline of the next steps, any outstanding obligations, and instructions on returning the equipment. At the very least, Vox should acknowledge the inconvenience caused and take some accountability.