Extremely disappointed and frustrated

I live in a complex which forces us to use Frogfoot and Vox. The fibre was installed on Monday, I am still getting no service to my line. I can’t even do the self install. This is my first time getting internet installed in my home and I am terribly upset, frustrated and disappointed that this process has not gone smoother. I expected it to be easy sailing, but it hasn’t. Please do better, Vox and Frogfoot