EXTREMELY DISAPPOINTED

VERY DISSAPPOINTED I have been a customer since 2021, had a good relationship with Vox until now. I lost connection on the 15th of June. I called to log the fault and I have been taken from pillar to post. Technicians are telling me the call was resolved others are telling it has been cancelled numerous times and no one has communicated anything to me. The last call I made today to follow up. I was told the issue is with the sales department and then was transferred to them, then whoever picked up hung up on me. It has been a week; I am expected to pay for a full service. This is not fair and it doesn't look like they care at all.