Extremely Bad Service - Unacceptable

I have been without Wifi now for 2 days. No one at Vox seems to be able to assist, been chatting to several people and I am being sent from one person to the next. Now they are giving me Vumatel's details telling me that I need to sort it out directly with them. Vumatel informs me that they do not deal directly with clients but with the ISP. According to Vumatel Vox never cancelled the previous owners line and the line has now been cancelled. I just have to wait as no one can assist on Public Holidays. Been trying since yesterday which was not a Public Holiday. No agent is able to assist a customer for a service that i am paying for. Firstly I am paying Vox and not Vumatel. The fibre agreement is between Vox and Vumatel and needs to be sorted out by Vox and not the customer. I am running a business from home, or shall i say i am trying to run a business but VOX simply dont care that I do not have any wifi, i just have to wait until someone decide to get off their back side and do the job they are being paid for. I have had it now with the extremely bad service that i am getting from VOX. UNACCEPTABLE is an understatement!!!!!