OV
Odette V

1 reviews | Active since Jul 2012

25 Jan 2018, 14:33

Extremely Bad Service

Box had me take of work 2 times now to activate my fiber only to have the same excuse every time:- the line is not active. Do they not communicate with Octotel on when lines will be activated? Unfortunately we can't charge them for hours lost from work! Completely useless!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply25 Jan 2018, 14:53
Official

Good day Odette.

Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.

Kind Regards,

Vox Telecom

Best regards,

Vox Telecom
Vox Telecom's reply27 Jan 2018, 08:04
Official

Good day Odette

As per feedback received, one of our agents have been in contact with you regarding your order installation.

We will also keep you updated on the progress of your order.

Should you require anything further, please do not hesitate to contact us.

Kind Regards,

Vox Telecom

Best regards,