HD
Henry D
1 reviews | Active since Sept 2017
18 Dec 2024, 22:58
Extremely bad ever worst service received from Vox telecoms
I live in a suburb of brakpan, vox is a good service when it works! The biggest disappointment is that your wifi/fibre line is connected to your address!
I recently did an upgrade, i noticed the address on the statement is wrong. I called Vox on friday the 13/12/2024 to rectify this and the agent said it is sorted. Almost a week later and my wifi is not working.
I work for a high profile transport company and networking and daya transfers is a large part of my day.
How do you expect me to pay you your premium if i loose my job because the network is down.
Is this the way customers gets treated!?
The sadest part is that i am going to wait how many more days for the router to reach me!
I mean really how do you stay in business with service like this, forcing your way on your client!!!
Worst is when you need to migrate your libe to a new property.
I cannot hold it back because i feel like i paid my way and got ****ed over!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
19 Dec 2024, 07:35 Good day,Henry
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply19 Dec 2024, 07:35
Official
Good day,Henry
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Regards
Vox
Vox Telecom's replyOfficial
20 Dec 2024, 08:07 Good day,Henry
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Dec 2024, 08:07
Official
Good day,Henry
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
HD
Henry D's updateReviewer Update
16 Mar 2025, 18:12Back in the same spot again!
December 2024 i upgraded my home line from 100m to 500m line!
Firstly they connected my line to a propety i dont live at - Luckily a call centre person By The Name of Claude( who by the way should get a promotion or a raise!) since being a vox customer i could always count on Claude if i was lucky enough to talk to him!
Everytime i had an issue claude from your call centre actually assisted and sorted me out just like in this case!
After the upgrade Vox has been charging me double, i made a couple of calls to vox to sort this out, and on a sunday i have to call again.
Dont understand when you up grade what does that mean in vox telecoms dictionary!
Upgrade black friday special - up grade and pay for both lines.
You know i wouldnt have written a bad review about vox, but i am really fed up, for a network giant you dont even have a trust worthy - user friendly app?! I mean ***!
Dont get me wrong when it works it works! But when you upgrade, have account issues or general problems the aftersales is ****ty!
Again i am saying your call centre staff is fantastic and likes to help and will do what they need to, but billing and upgrading.
I guess the issue would be resolved this week, and probably take 3 months to either get refunded or credit to my account for something vox neglected to sort out.
When are you guys going to make this user friendly like any other network or device?
December 2024 i upgraded my home line from 100m to 500m line!
Firstly they connected my line to a propety i dont live at - Luckily a call centre person By The Name of Claude( who by the way should get a promotion or a raise!) since being a vox customer i could always count on Claude if i was lucky enough to talk to him!
Everytime i had an issue claude from your call centre actually assisted and sorted me out just like in this case!
After the upgrade Vox has been charging me double, i made a couple of calls to vox to sort this out, and on a sunday i have to call again.
Dont understand when you up grade what does that mean in vox telecoms dictionary!
Upgrade black friday special - up grade and pay for both lines.
You know i wouldnt have written a bad review about vox, but i am really fed up, for a network giant you dont even have a trust worthy - user friendly app?! I mean ***!
Dont get me wrong when it works it works! But when you upgrade, have account issues or general problems the aftersales is ****ty!
Again i am saying your call centre staff is fantastic and likes to help and will do what they need to, but billing and upgrading.
I guess the issue would be resolved this week, and probably take 3 months to either get refunded or credit to my account for something vox neglected to sort out.
When are you guys going to make this user friendly like any other network or device?
HD
Henry D's update16 Mar 2025, 18:12
Reviewer Update
Back in the same spot again!
December 2024 i upgraded my home line from 100m to 500m line!
Firstly they connected my line to a propety i dont live at - Luckily a call centre person By The Name of Claude( who by the way should get a promotion or a raise!) since being a vox customer i could always count on Claude if i was lucky enough to talk to him!
Everytime i had an issue claude from your call centre actually assisted and sorted me out just like in this case!
After the upgrade Vox has been charging me double, i made a couple of calls to vox to sort this out, and on a sunday i have to call again.
Dont understand when you up grade what does that mean in vox telecoms dictionary!
Upgrade black friday special - up grade and pay for both lines.
You know i wouldnt have written a bad review about vox, but i am really fed up, for a network giant you dont even have a trust worthy - user friendly app?! I mean ***!
Dont get me wrong when it works it works! But when you upgrade, have account issues or general problems the aftersales is ****ty!
Again i am saying your call centre staff is fantastic and likes to help and will do what they need to, but billing and upgrading.
I guess the issue would be resolved this week, and probably take 3 months to either get refunded or credit to my account for something vox neglected to sort out.
When are you guys going to make this user friendly like any other network or device?
December 2024 i upgraded my home line from 100m to 500m line!
Firstly they connected my line to a propety i dont live at - Luckily a call centre person By The Name of Claude( who by the way should get a promotion or a raise!) since being a vox customer i could always count on Claude if i was lucky enough to talk to him!
Everytime i had an issue claude from your call centre actually assisted and sorted me out just like in this case!
After the upgrade Vox has been charging me double, i made a couple of calls to vox to sort this out, and on a sunday i have to call again.
Dont understand when you up grade what does that mean in vox telecoms dictionary!
Upgrade black friday special - up grade and pay for both lines.
You know i wouldnt have written a bad review about vox, but i am really fed up, for a network giant you dont even have a trust worthy - user friendly app?! I mean ***!
Dont get me wrong when it works it works! But when you upgrade, have account issues or general problems the aftersales is ****ty!
Again i am saying your call centre staff is fantastic and likes to help and will do what they need to, but billing and upgrading.
I guess the issue would be resolved this week, and probably take 3 months to either get refunded or credit to my account for something vox neglected to sort out.
When are you guys going to make this user friendly like any other network or device?
Vox Telecom's replyOfficial
16 Mar 2025, 18:32Good day, Henry D.
Thank you for reaching out to us,
We have escalated the query to our accounts department. They will contact you to assist further with the billing query.
Regards
Vox Team
Thank you for reaching out to us,
We have escalated the query to our accounts department. They will contact you to assist further with the billing query.
Regards
Vox Team
Vox Telecom's reply16 Mar 2025, 18:32
Official
Good day, Henry D.
Thank you for reaching out to us,
We have escalated the query to our accounts department. They will contact you to assist further with the billing query.
Regards
Vox Team
Thank you for reaching out to us,
We have escalated the query to our accounts department. They will contact you to assist further with the billing query.
Regards
Vox Team
Vox Telecom's replyOfficial
20 Mar 2025, 10:32Good day, Henry D.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Mar 2025, 10:32
Official
Good day, Henry D.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox