LD
Llowellen D
1 reviews | Active since Oct 2020
23 Mar 2023, 17:43
Extremely bad customer service
After being promised every day via sms that my lte card will arrive today, this is the final straw. I have sent multiple emails which go unanswered. I have called the lines, with still no one to call me back and give me answers. I want a managers number, as I am now fed up with this service. Get your act together, and stop lying about delivery dates. This has been going on for a week now, with no resolution in sight. I have been emailing since tuesday, and you call me on thursday at 16h26? How long must I wait for a response back?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Mar 2023, 17:48Good day, Llowellen D
Thank you for your review.
Please note that the details of your complaint has been sent to the logistic team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the logistic team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2023, 17:48
Official
Good day, Llowellen D
Thank you for your review.
Please note that the details of your complaint has been sent to the logistic team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the logistic team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
LD
Llowellen D's updateReviewer Update
23 Mar 2023, 17:58OK. After me emailing 2 days in a row, now only do you want to contact the courier company? Unbelievable. The courier is full of EMPTY promises. This is why I get an sms every day promising that today will be the day. Then your logistics team just not bother to call me back. What a wast.
LD
Llowellen D's update23 Mar 2023, 17:58
Reviewer Update
OK. After me emailing 2 days in a row, now only do you want to contact the courier company? Unbelievable. The courier is full of EMPTY promises. This is why I get an sms every day promising that today will be the day. Then your logistics team just not bother to call me back. What a wast.