KM
Keenan M
1 reviews | Active since Mar 2017
19 Jun 2023, 14:05
Extremely bad customer service.
I would like to know when VOX will either fix my faulty VOLTA 700x UPS or replace it with a working one???? I've been trying to contact VOX for more than a month and they dont call, no communitaion, no update on the status of my ticket, nothing. They were quick to deduct their R299 month premuim while I still sit with a product which doesnt work This have effected me working from home and also my evening classes, but they dont seem to care one little bit. The way they treat customers is very unprofessional and very disappointing. I would not recommend anyone renting anything at VOX. Their customer service is extremely poor!!!
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
19 Jun 2023, 16:07Good day,Keenan
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Jun 2023, 16:07
Official
Good day,Keenan
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Jun 2023, 10:44Good day, Keenan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Hardware will be delivered as soon as there is available stock.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Hardware will be delivered as soon as there is available stock.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Jun 2023, 10:44
Official
Good day, Keenan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Hardware will be delivered as soon as there is available stock.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted with the query.
Hardware will be delivered as soon as there is available stock.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
KM
Keenan M's updateReviewer Update
29 Jun 2023, 12:06Good Day
I got a call from one of the onsite guys telling me that I will receive a new UPS this week. We are halfway through Thursday and it seems like I will be disappointed again this week with no UPS arriving.
I NEVER experienced this kind of customer service in my life!!! No communication to say if the UPS will be delivered or what is the status regarding the delivery of the UPS, nothing!
What is going on? When will the UPS be delivered? The guy that called me said there is stock availble, but the UPS is just not arriving!
Can someone please communicate something??????
I got a call from one of the onsite guys telling me that I will receive a new UPS this week. We are halfway through Thursday and it seems like I will be disappointed again this week with no UPS arriving.
I NEVER experienced this kind of customer service in my life!!! No communication to say if the UPS will be delivered or what is the status regarding the delivery of the UPS, nothing!
What is going on? When will the UPS be delivered? The guy that called me said there is stock availble, but the UPS is just not arriving!
Can someone please communicate something??????
KM
Keenan M's update29 Jun 2023, 12:06
Reviewer Update
Good Day
I got a call from one of the onsite guys telling me that I will receive a new UPS this week. We are halfway through Thursday and it seems like I will be disappointed again this week with no UPS arriving.
I NEVER experienced this kind of customer service in my life!!! No communication to say if the UPS will be delivered or what is the status regarding the delivery of the UPS, nothing!
What is going on? When will the UPS be delivered? The guy that called me said there is stock availble, but the UPS is just not arriving!
Can someone please communicate something??????
I got a call from one of the onsite guys telling me that I will receive a new UPS this week. We are halfway through Thursday and it seems like I will be disappointed again this week with no UPS arriving.
I NEVER experienced this kind of customer service in my life!!! No communication to say if the UPS will be delivered or what is the status regarding the delivery of the UPS, nothing!
What is going on? When will the UPS be delivered? The guy that called me said there is stock availble, but the UPS is just not arriving!
Can someone please communicate something??????
Vox Telecom's replyOfficial
03 Jul 2023, 08:20Good day, Keenan.
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply03 Jul 2023, 08:20
Official
Good day, Keenan.
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Jul 2023, 08:21Good day, Keenan.
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply03 Jul 2023, 08:21
Official
Good day, Keenan.
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Jul 2023, 08:21Good day, Keenan.
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply03 Jul 2023, 08:21
Official
Good day, Keenan.
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the equipment replacement took place on Friday 30/Jun/2023.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
KM
Keenan M's updateReviewer Update
04 Jul 2023, 09:42Good Day
I would like to thank Amy for her sorting out my problem. She immediately called me to sort out the UPS problem.
Than also a very special and big thank you to Mark Barnard, technician from VOX, for helping and coming to me personally. I hope VOX give recognition to these two employees for the handling of the situation afterwards.
In the future, please VOX just communicate eith your clients regarding the status of they tickets which was logged. For me, its not a problem to wait for something, but just communicate with your clients regularly to inform them to what is the hold up. If you communicate then clients will not be so frustrated.
Thank you, I received the new UPS. I am sorted now.
Kind Regards
Keenan
I would like to thank Amy for her sorting out my problem. She immediately called me to sort out the UPS problem.
Than also a very special and big thank you to Mark Barnard, technician from VOX, for helping and coming to me personally. I hope VOX give recognition to these two employees for the handling of the situation afterwards.
In the future, please VOX just communicate eith your clients regarding the status of they tickets which was logged. For me, its not a problem to wait for something, but just communicate with your clients regularly to inform them to what is the hold up. If you communicate then clients will not be so frustrated.
Thank you, I received the new UPS. I am sorted now.
Kind Regards
Keenan
KM
Keenan M's update04 Jul 2023, 09:42
Reviewer Update
Good Day
I would like to thank Amy for her sorting out my problem. She immediately called me to sort out the UPS problem.
Than also a very special and big thank you to Mark Barnard, technician from VOX, for helping and coming to me personally. I hope VOX give recognition to these two employees for the handling of the situation afterwards.
In the future, please VOX just communicate eith your clients regarding the status of they tickets which was logged. For me, its not a problem to wait for something, but just communicate with your clients regularly to inform them to what is the hold up. If you communicate then clients will not be so frustrated.
Thank you, I received the new UPS. I am sorted now.
Kind Regards
Keenan
I would like to thank Amy for her sorting out my problem. She immediately called me to sort out the UPS problem.
Than also a very special and big thank you to Mark Barnard, technician from VOX, for helping and coming to me personally. I hope VOX give recognition to these two employees for the handling of the situation afterwards.
In the future, please VOX just communicate eith your clients regarding the status of they tickets which was logged. For me, its not a problem to wait for something, but just communicate with your clients regularly to inform them to what is the hold up. If you communicate then clients will not be so frustrated.
Thank you, I received the new UPS. I am sorted now.
Kind Regards
Keenan