Extremely Bad Customer Consideration and Service

I am very disappointed with the Financial Department at Vox Telecoms. I signed up for a fibre installation last year April 2020. Had been using the unlimited fibre for about 3 months until one debit order bounced. Instead of collecting the debit order again or keep trying, they deactivated the connection and I did not have internet for that month. I tried calling to find out as to why but they told me they would call back and they never did. Beginning of the next month, I was expecting them to collect the debit order again perhaps include the once that bounced. They never did, as to why, I do not know. Therefore I made other alternatives to access internet for work while waiting for them to call and explain why they are not pulling debit orders and reconnect their service to me. Long story short, I am now apparently owing R6400 odd to Vox for fibre connection I haven’t used due to none connection and they never attempted to even ask me why.

I figured this is how companies such as these trap South Africans like me into endless debt when we are trying hard to work and support our families. This amount I will never pay. Therefore please come and collect your fibre device as I no longer need your services