MM
Minki M
1 reviews | Active since Aug 2018
24 Nov 2022, 13:58
Extreme worse service
We have not received fibre for a month. When we call , we are not helped by anyone. We installed Fibre to save on buying daily data . now we have spend more than R3000 on prepaid data and theres still no soluion from VoX instead we are send a new statement to settle the bill for next month. I really hope i can cancel my contract with no penalties.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Nov 2022, 14:33Good day , Minki M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 14:33
Official
Good day , Minki M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
08 Dec 2022, 12:03Good day, Minki M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We can also confirm that the cancellation were retracted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We can also confirm that the cancellation were retracted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2022, 12:03
Official
Good day, Minki M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We can also confirm that the cancellation were retracted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We can also confirm that the cancellation were retracted.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox