Extreme bad customer service

I placed an order with vox on 24 August just for there to be an issue as they are unable to process my order because my surname was different even though I placed the order still on my ****en name and got married on the 6th they still did bot accept it. I had to cancel the order and my husband had to re-order it on his name. My currect service provider did not want to release the ISP and after a lot of phone calls and e-mails they finally released it and I sent it through on the 20th of October. Today on the 26th I follow up on the installation just to get told that the order was cancelled from their side as the service provider is not available in my area. I told them it's impossible as I have current fibre with the same service provider so it is available. They just told me it's strange but the order was cancelled and I needed to re-order which takes another 2 to 4 weeks for installation. I emailed the account exec just to get the same feedback and that I must let them know if I want to re-order. Did not even try and resolve the issue or try and assist me with customer service.