1 reviews | Active since Oct 2019
EXTREEMELY BAD SERVICE DELIVERY FROM VOX FIBRE. NO INTERNET FOR THE LAST TWO DAYS AT BOKSBURG . BAD V.BAD
Absolutely worst service provider you can find. We are without internet connection for the last two days causing lot of financial damage and distress. This company is nowhere to be seen. Don't know a thing about customer service. If you contact their call center you will be put in a queue and the airtime runs out. Am not sure, how can businesses that are this rude continue to survive. At Boksburg, we are without internet for the last two days. This caused lot of financial damage and distress. What sort of a service provider is this?? No update of when this service will be restored. The quality of service is worse than you get from government departments. Shocking!!! And the most shameful thing about this company, we are without internet for the last two days, but that aside WHEN IT COMES TO DEBIT THE MONEY FROM YOUR ACCOUNT THEY DEBIT THE FULL AMOUNT EVEN THOUGH WE ARE WITHOUT INTERNET FOR THE LAST TWO DAYS. HOW SHAMEFUL AND ********* IS THIS COMPANY??? SHAME ON YOU VOX And where is the South African Consumer Protection Service in all these. To me, this company is causing lot of financial damage and distress because VOX is not providing the level of service they were supposed to provide.
Kindly note that the details of your query has been sent to the Support team to assist.
Thank you for the review. As per outage notification.
Outage Notice: FTTH East Rand - Boksburg - Bardene
FNO: Vumatel Active E
Outage Ref: VOX***3
Customers may experience problems with no connectivity.
Vumatel engineers are attending to the fault.
Regards
Vox
Kindly note that the details of your query has been sent to the Support team to assist.
Thank you for the review. As per outage notification.
Outage Notice: FTTH East Rand - Boksburg - Bardene
FNO: Vumatel Active E
Outage Ref: VOX***3
Customers may experience problems with no connectivity.
Vumatel engineers are attending to the fault.
Regards
Vox
BUT, I guess there should be some sort of redundancy build in, so that outages like this never happens. And, if I get charged the same amount this month, it would be highly *********. My rights as a consumer is being violated here and am suffering from financial damage because of this unannounced outage. Please fix this ASAP
BUT, I guess there should be some sort of redundancy build in, so that outages like this never happens. And, if I get charged the same amount this month, it would be highly *********. My rights as a consumer is being violated here and am suffering from financial damage because of this unannounced outage. Please fix this ASAP
Am thinking whether this internet situation will ever be fixed. Can I ask for compensation for the financial damage and distress that this is causing me. Can I approach the South African Consumer Service to get some justice here because I feel that I as a consumer am being cheated here in terms of service delivery. You still keep collecting the same amount of money every single month without no shame, where I in this case is in lot of pain due to no internet connection for the last three days.
AND DON'T EVEN KNOW WHEN THIS ISSUE WILL BE FIXED.
OK, TALKING OF ISSUE DO YOU EVEN KNOW WHAT THE ISSUE IS OR ARE YOU JUST FREE STYLING AND HOPING FOR THE BEST. IN TODAY'S DAY AND AGE, THIS IS ABSOLUTELY PATHETIC SERVICE DELIVERY. I FEEL SORRY FOR THE POOR SOUTH AFRICAN CONSUMERS, INCLUDING ME TO RECIEVE PATHETIC SERVICE LIKE THIS
TO SUM THIS UP, WILL THE INTERNET BE EVER FIXED OR ARE YOU JUST PLAYING UP HERE. AND YEAH, PLEASE DON'T FORGET TO COLLECT THE FULL MONEY THIS MONTH AS WELL. SHAMEFUL!!!
Am thinking whether this internet situation will ever be fixed. Can I ask for compensation for the financial damage and distress that this is causing me. Can I approach the South African Consumer Service to get some justice here because I feel that I as a consumer am being cheated here in terms of service delivery. You still keep collecting the same amount of money every single month without no shame, where I in this case is in lot of pain due to no internet connection for the last three days.
AND DON'T EVEN KNOW WHEN THIS ISSUE WILL BE FIXED.
OK, TALKING OF ISSUE DO YOU EVEN KNOW WHAT THE ISSUE IS OR ARE YOU JUST FREE STYLING AND HOPING FOR THE BEST. IN TODAY'S DAY AND AGE, THIS IS ABSOLUTELY PATHETIC SERVICE DELIVERY. I FEEL SORRY FOR THE POOR SOUTH AFRICAN CONSUMERS, INCLUDING ME TO RECIEVE PATHETIC SERVICE LIKE THIS
TO SUM THIS UP, WILL THE INTERNET BE EVER FIXED OR ARE YOU JUST PLAYING UP HERE. AND YEAH, PLEASE DON'T FORGET TO COLLECT THE FULL MONEY THIS MONTH AS WELL. SHAMEFUL!!!
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
