Extreamly bad service

This is the utmost worst service I have ever experienced in my entire life. We had been with Vox for a good couple of years before a different service provider gave us a quote for R400 a month less on the same package as what Vox offered us plus Vox send a letter letting us know that the premium is increasing in January. The new service provider we wanted to use unfortunately did not keep their promises in letting us be up and running on the 1st of December 2022. Vox told us that if we go back to them seeing that all their equipment was still here it would take 3 to 5 days maximum. This was already on the 14th of Desember. Every time you phone no one is able to help you or "it is scheduled for activation tomorrow" (this on numerous time was being told to us) here we sit on the 6th January 2023 still without any service. Phoning on a daily basis to try and get any one to help. How long is this still going to go on for? This is pathetic service! At Vox it seems as if it is a competition of which employee can give you the worst service possible.