Exstremely poor disappointing customer service

Exstremely poor disappointing customer service. Despite numerous emails to the *** and *** on the 15/11/2023 I just got automated replies with a ticket number:VOX***0. This was the original email: Good day

Can someone please help me with this account? I am getting invoiced for two separate accounts on one invoice which wasn't quoted this way and have not been accepted or approved by me. I was quoted R 649.00 for uncapped fiber to home 50mbps and quote was done and accepted. I paid R 650.00 and sitting with no connection. Please need to be reconnected asap. The second quote is for unlimited calls for R 171.00 which R 168.00 is outstanding and will be paid soon. I never recieved a quotation for the amount of R 820.01 and is not accepted or approved by me. I have two separate accounts and have the right to two invoices and statements for each account as per my quotations and accepted approvals. Please can this account be sorted as soon as possible and my internet service connection be restored asap? Can someone also please let me know how am I going to be compensated for all this breaking in connection with the internet services since the maintenance upgrades. Been on and off for three months and need to make full payment while services is not available. Not acceptable. Needs to be addressed. Thank you.

Kind regards Luzaan

Despite the good service of Lorreec at the Krugersdorp agency to assis me to get hold of the accounts department twice the first call at 12:35pm the call took over 24minutes which the person told me that Patience will call me back regarding my account. No call back as of yet. Second call to the accounts department 14:57pm this call lost over 26minutes. Which I still were not able to get to speak to Patience, and once again were told that Patience will call me back. Despite the all the emails and the calls no success to get my internet service connection restored despite being paid to date. Totally unacceptable for Vox Telecom to do just what they want to. If you signed up for two separate services and get quoted for two separate services you supposed to get two separate invoices and two separate statements for each service. Can someone please assist me regarding this account *** to get it sorted out and up and running as soon as possible. Would be much appreciated. Kind regards Luzaan