Exquisite handling of managed ADSL line!!!

Below is extracts from emails between me and VOX Telecom Starting FEB 2018. I've forwarded all the emails and voice recordings to my lawyer. ########################################################### VOX: The order will go to Telkom to activate both land lien and ADSL line then they will transfer the lines to Vox and services will then be activated. You will get one involve from Vox as we will be hosting both the land line and the ADSL line , no invoice from Telkom ME: A lady (Helkom)phoned me saying again an technician will call me, however I still have not heard anything. She did not give me a reference numbers but mentioned vox is handling the contract. Did hellkom sent any feedback directly to you by any chance? (About 1.5 - 2 months later) *As per our phone call, due to Telkom not contacting me, please cancel the request for and ADSL line. *Seems the Telkom line was NOT cancelled, please correct this. VOX: The ADSl services was cancelled with Vox. Please contact Telkom and have them cancel the landline part as we will not be able to do it from our side. ME: Would it be possible to explain how you are able to sign up the Telkom account from your side, but not cancel it? Also, please may you point out where I was informed that I should cancel the Telkom account myself? ME: Starts legal process. VOX: The ADSL services were canceled with Vox end of May already. We are not billing the client for ADSL services, line rental nor data. *The client needs to understand the analogue portion is still in his personal capacity, the line was not moved into our wholesale otherwise we would have been able to cancel for the client on the back end *As per feedback we can’t cancel the connection as it was done in your name. Please contact Telkom and request for cancellation *Please supply me with the Telkom invoices