Expremely unhappy with Vox Telecom

We have been trying to get answers from this company for 4 weeks now. Everytime i phone them (approximate waiting time for someone to answer is between 10 and 24 minutes, with the voice note saying "there are now no calls ahead of you, your waiting time is approximately one minute" this never happens) they say that one of their partners will phone me to make a date to install (I have now been told that Frogfoot and on another occasion Vibrelink will phone me) I have to phone back and follow up. This contract that was signed is just not getting to a point of installation and no one can give me a clear answer as to what the hold up is. In this lockdown time one would think that people would go out of their way to assist, seeing that so many people are loosing their jobs and companies closing, but no, what I have experienced is utterly frustrating and to the point not wanting to assist at all. Sending me in different directions everytime I phone. Your phone calls from your managers will now not help now.