Exploitation and incompetence

I have been experiencing ongoing internet outages almost daily for the past three months. This persistent lack of connectivity has made the service unreliable and has significantly affected my ability to work and communicate.

In addition to the connectivity issues, multiple support tickets that I have logged have either been ignored or marked as resolved on the customer portal without any actual resolution or communication from your support team. Logging in to see issues closed with no feedback or restored service has been extremely frustrating and unprofessional.

Given the duration, frequency, and poor handling of these issues, I must question whether Vox is able to provide a stable and reliable internet service in my area. By comparison, Afrihost services in the same area operate without these recurring problems.

As a result, I have reached the point where I can no longer continue with this service and will be proceeding with cancellation.