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Abraham S

1 reviews | Active since Oct 2015

01 Sept 2025, 11:38

Expected to pay for nothing in return.

Locked in a contract for Shared Hosting - but instead, receiving constant server hosting issues. At this point it looks like I will be obligated to pay for a service not given. Looking forward to receiving reliable shared hosting at a reliable ISP.

0
Replies (3)
Vox Telecom
Vox Telecom's reply01 Sept 2025, 11:58
Official
Good day, Abraham S 
  
 Thank you for your review. 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
AS
Abraham S's update01 Sept 2025, 13:00
Reviewer Update
Already have been dealing with support for a week now - constant issues between SSL certificates, website down time, unusable slow speeds.

I don't understand how a customer can be bound to pay off a contract term when the service being received is almost none existent.
Vox Telecom
Vox Telecom's reply04 Sept 2025, 07:33
Official
Good day,  Abraham 
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation from our technical support team that the hosting issues were resolved.
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox