Excuses for Loadshedding

I've gotten missed calls from the support center and my tickets keep getting closed, however, I have not gotten any explanation on why the fiber doesn't work during loadshedding when it used to work.

Regardless of the stages of loadshedding, I am paying for a monthly service which I expect to be there full time monthly. I can't be logging numerous calls that are then closed with no solution but excuses.

I know of people who have the same service from VOX that stay in other areas and are not complaining about loadshedding impacting their fiber lines. So I expect the same service as they get. If you can't give me a solution then escalate my call with immediate