Exceptional Customer Service

I just wanted to complement the company on how they handled and eventually resolved my complaint this past week. The problem started when I ordered a router from them and they unintentionally provided me with a faulty one. However, Mpho Dube from the Johannesburg office took it upon herself to ensure that this issue gets resolved as soon as possible. On the day I informed them I was still waiting for a new router, she made certain that a technician would come to my house even though it was after hours to assist me. I'd also like to thank both Martin and Vincent from the same office for their part as well. I'm elated with service I received and I would recommend that you give Vox a chance as an ISP.