DH
Donovan H

1 reviews | Active since Mar 2012

13 Jul 2016, 07:46

Excellent service (especially from Cleo)

<p>I am usually very quick to complain about bad service, so it is only right to compliment where it’s due.</p> <p> </p> <p>The service from Vox has been outstanding, specifically from Cleo in the Telkom escalations department. I have had endless issues with my connection speed since signing up, all on Telkom’s line and not from Vox. Cleo has had to put up with my daily rants about this, and has always been exceptionally polite and helpful. She has been in touch every day to give me an update and has pushed Telkom to resolve. It’s finally been sorted out.</p> <p> </p> <p>I spent weeks looking into which ISP to use, and I am very glad I went with Vox (Axxess didn’t even respond to my enquiry btw). The experience has been excellent so far, that doesn’t happen often, so thank you.</p>

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Replies (1)
Vox Telecom
Vox Telecom's reply13 Jul 2016, 07:58
Official

Dear Donovan

Thank you for your positive feedback. Please feel free to contact us should you have any future queries.

Regards,
Vox Telecom