Excellent connectivity. Terrible cancellation process.

I would have given a 5 star rating, but because my cancellation process has been extremely frustrating, I've had to reduce to 3 stars. I've been waiting for a month for someone to collect the device so that I don't get billed for it, and after hours on the phone (holding), and numerous emails, I still have no results. Prior to this experience, I would have highly recommended Vox for excellent service. Cancellation has been the only problem I've had. I wish someone would action this.