MR
Mapitso R

1 reviews | Active since Mar 2012

16 Jun 2021, 07:25

EVOTEL & VOXTELECOM ??

Pathetic service that one has been receiving from both Evotel and VOX Telecom. There’s no internet access in Krugersdorp since yesterday morning, 15 June 2021. Both service providers were tossing me in between themselves, refraining from taking ownership of the issue. A day later, the service is still not running, no updates have been given and no indication of what the issue is has been communicated. Yet they’re the first to debit ones account without any remorse of the level of service we get.

0
Replies (2)
Vox Telecom
Vox Telecom's reply16 Jun 2021, 08:50
Official
Good day  Mapitso Ralephata 

Please note that we have escalated the details of your complaint to our technical department. 

Further feedback will follow.

Kind regards

Best regards,

Vox Telecom
Vox Telecom's reply16 Jun 2021, 10:33
Official
Good day, Mapitso R
Kindly note that we have received confirmation that the Support team has been in contact with you and confirmed that the service disruption has been resolved. 

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards

Best regards,