NI
Nasmoedien I
1 reviews | Active since Sept 2020
16 Mar 2024, 11:00
***ESCALATION*** Line Down
I have been following up since 11th March 2024
Kindly route this to the team responsible to resolve this incident.
Agents I remember speaking twice was Nkonele I called in now again and spoke to Tbogo – Apparently he logged a call to Openserve to DP. Please verify this as I cant afford another week being down.
There was a ticket logged on the 11th March and on the 14th March 2024 – references: VOX***6 and VOX***6 – Openserve *** I am still waiting for Openserve to resolve my issue. I am receiving no response from VOX to keep me in the loop or the Openserve Team.
The area outage was restored in Bridgetown, Athlone, Cape Town. Yet I am still unable to connect! This is really poor customer service. Openserve needs to dispatch a tech to come out and do configs today. Error on device: Power is green, Port1 is green And VOIP is flashing.
Nobody has bothered to follow up with me via sms, email or even a call.
I am still waiting !!!
Helpful (0)
Replies (9)0
Replies (9)NI
Nasmoedien I's updateReviewer Update
16 Mar 2024, 11:02If I can no response I will gladly move to a different service provider.
NI
Nasmoedien I's update16 Mar 2024, 11:02
Reviewer Update
If I can no response I will gladly move to a different service provider.
Vox Telecom's replyOfficial
16 Mar 2024, 11:08Good day Nasmoedien Thank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards
Best regards,
Vox Telecom's reply16 Mar 2024, 11:08
Official
Good day Nasmoedien Thank you for your post.Kindly note that the details of your complaint has been sent to technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards
Best regards,
NI
Nasmoedien I's updateReviewer Update
16 Mar 2024, 12:18I have spoken to the tech support team and all I was told is that the call was logged with Openserve.
Yet nobody is coming out to resolve the outage.
Yet nobody is coming out to resolve the outage.
NI
Nasmoedien I's update16 Mar 2024, 12:18
Reviewer Update
I have spoken to the tech support team and all I was told is that the call was logged with Openserve.
Yet nobody is coming out to resolve the outage.
Yet nobody is coming out to resolve the outage.
NI
Nasmoedien I's updateReviewer Update
16 Mar 2024, 12:19Why does the customer have to run after VIX to get this resolved?
NI
Nasmoedien I's update16 Mar 2024, 12:19
Reviewer Update
Why does the customer have to run after VIX to get this resolved?
Vox Telecom's replyOfficial
16 Mar 2024, 12:54Good day Nasmoedien
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Best regards,
Vox Telecom's reply16 Mar 2024, 12:54
Official
Good day Nasmoedien
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Best regards,
Vox Telecom's replyOfficial
16 Mar 2024, 12:54Good day Nasmoedien
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Best regards,
Vox Telecom's reply16 Mar 2024, 12:54
Official
Good day Nasmoedien
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Thank you for your post.
Kindly note that the technical team has confirmed that they contacted you and your connection is back up and running.Due to this, your service request has been closed. If you feel this request was closed in error or the problem has re-occurred. Please contact us.
We are always happy to assist you.
Kind Regards VOX
Best regards,
NI
Nasmoedien I's updateReviewer Update
16 Mar 2024, 12:58Yes now my issue is resolved after me calling in all the time and having to go this extreme measure to get your attention to resolve the incident.
But thanks anyways for resolving out the issue
But thanks anyways for resolving out the issue
NI
Nasmoedien I's update16 Mar 2024, 12:58
Reviewer Update
Yes now my issue is resolved after me calling in all the time and having to go this extreme measure to get your attention to resolve the incident.
But thanks anyways for resolving out the issue
But thanks anyways for resolving out the issue
Vox Telecom's replyOfficial
16 Mar 2024, 13:00Dear Nasmoedien
I hope this email finds you well. I am writing to inform you that the connection issue you reported has been resolved, and your services are now fully restored.
Our technical team has worked diligently to address the issue, and we apologize for any inconvenience this may have connection and are committed to providing you with the best service possible.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We are here to assist you.
Thank you for your patience and understanding.
Best regards,
I hope this email finds you well. I am writing to inform you that the connection issue you reported has been resolved, and your services are now fully restored.
Our technical team has worked diligently to address the issue, and we apologize for any inconvenience this may have connection and are committed to providing you with the best service possible.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We are here to assist you.
Thank you for your patience and understanding.
Best regards,
Best regards,
Vox Telecom's reply16 Mar 2024, 13:00
Official
Dear Nasmoedien
I hope this email finds you well. I am writing to inform you that the connection issue you reported has been resolved, and your services are now fully restored.
Our technical team has worked diligently to address the issue, and we apologize for any inconvenience this may have connection and are committed to providing you with the best service possible.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We are here to assist you.
Thank you for your patience and understanding.
Best regards,
I hope this email finds you well. I am writing to inform you that the connection issue you reported has been resolved, and your services are now fully restored.
Our technical team has worked diligently to address the issue, and we apologize for any inconvenience this may have connection and are committed to providing you with the best service possible.
Should you encounter any further issues or have any questions, please do not hesitate to contact our support team. We are here to assist you.
Thank you for your patience and understanding.
Best regards,
Best regards,
Vox Telecom's replyOfficial
19 Mar 2024, 08:32Good day, Nasmoedien
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Mar 2024, 08:32
Official
Good day, Nasmoedien
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,