Ennerdale Fibre Outage

Below is a review I did, this was after our services had been down in Ennerdale for 3 days, I believe this should be directed to Vox, I have not been contacted once by Vox since this debacle started, only 3 days in when I called in to your support team a ticket was created, after my services went down again last night, Evotel stepped in even though I do not have any agreement in place. There is a SLA in place between Vox and Evotel, yet I have received more feedback from Evotel.

What role has the Vox support tea, played in this whole Ennerdale debacle, I was proudly referring every person I know to go with Vox, but all that has changed when I was asked last night by my niece on who she could go with.

I signed up with Vox 3 months before a cable was even laid in Ennerdale based in my workspace experience with Vox, but it seems this only applies to large corporates, when you are a small fry you have to take what you get.

My wife who runs a small business from home had to turn away a Client on Thursday, and again to a corporate like Vox the R 575.00 she lost is not even the Petty Cash you keep.

During this entire debacle, the one thing I have learnt about Vox is that working day matter, there was no plan put in place to deal with your Clients in Ennerdale who were without Connectivity for more that 72 hours because this fell out of working days.

"Evotel fibre down in Ennerdale Actually a pity I could not give you zero stars or a minus. After all the run around and assistance from Prudence in getting my line up yesterday, 8 hours was all it took for it to be down again, this after we have been off for 3 days(but that doesn’t really matter because it is not 3 working days). This whole Easter weekend has been an absolute nightmare, and the assistance received from Evotel a even worse nightmare, Ennerdale has been down now for some of us going on 4 days and all we get is an apology for the extended downtime. I will say this again we are not the Northern suburb's and that is why the service we are getting is acceptable. There has been absolutely no plan how how to treat us or handle our anger. Before fibre was even laid in this area, I app****, I ran a small business for 9 years in Ennerdale and internet connectivity was a huge problem and expensive, so before a whole was even dug I app****, knowing what a difference this would make, sad to say my wife who continues this business and had to turn down paying clients on Thursday because of the downtime.

Is this what we can expect from Evotel every time we are down, no feedback, the customer and not even your customer has to jump up and down rant and rave on Twitter for 3 days to get his connection up, but the only for 8 hours. What about those who do not have access to services like Twitter, I can only guess, a lady commented on my feed last night that she is still down since Thursday, but hey guess what, it’s not working days, so all is good"