mK
musa K
1 reviews | Active since Nov 2013
08 Jan 2023, 12:38
ENDLESS **** SERVICE
I pray for the day I get to go on here and give you a five star rating. I have had over 20 complaints that have been logged for my line. Do I not deserve to have uninterrupted internet connection for more than 3 days? Why has a technician not been sent to my place to find out what the real issue is? It was my configuration not set correctly, then my line goes "down" and a link needs to be sent which never gets sent. I swear I know all your technical staff at the moment. This is my last complaint I want to be logging, next one will be telling you to cancel my services and you will not charge me for cancellation as no human in their right mind can go through so much bad service from a single service provider when there are so many out there!!!
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
08 Jan 2023, 13:00Good day Musa K, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply08 Jan 2023, 13:00
Official
Good day Musa K, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
mK
musa K's updateReviewer Update
10 Jan 2023, 10:13My review was on the 8th Jan, 2 days later the same issue has occurred yet again. It seems like you only call when we complain and fix the issue only for it to not last at all. I am working from home and you service is affecting my productivity. I have not had a stable connection since 10pm last night, all you say when you call is that there is a fault in the area but yet other people who are using your services in the area don't experience what I'm forced to go through. When will this end?
mK
musa K's update10 Jan 2023, 10:13
Reviewer Update
My review was on the 8th Jan, 2 days later the same issue has occurred yet again. It seems like you only call when we complain and fix the issue only for it to not last at all. I am working from home and you service is affecting my productivity. I have not had a stable connection since 10pm last night, all you say when you call is that there is a fault in the area but yet other people who are using your services in the area don't experience what I'm forced to go through. When will this end?
Vox Telecom's replyOfficial
10 Jan 2023, 13:25Good day Mus K,
The above has been noted and relayed to our team for assistance .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
The above has been noted and relayed to our team for assistance .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
Best regards,
Vox Telecom's reply10 Jan 2023, 13:25
Official
Good day Mus K,
The above has been noted and relayed to our team for assistance .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
The above has been noted and relayed to our team for assistance .
Our team will be in contact with you soonest to assist.
Kind regards,
Vox
Best regards,
mK
musa K's updateReviewer Update
10 Jan 2023, 14:22It is exactly 14h18pm, I received a call from *** which disconnected when I answered. Are your agents playing games? The same happens whenever I call in, after being on hold for 10mins and agent answers and pretends not to hear me. I HAVE NOT HAD INTERNET THE ENTIRE DAY!!!!! I don't think anyone understands this yet you will be charging me full month's subscription.
mK
musa K's update10 Jan 2023, 14:22
Reviewer Update
It is exactly 14h18pm, I received a call from *** which disconnected when I answered. Are your agents playing games? The same happens whenever I call in, after being on hold for 10mins and agent answers and pretends not to hear me. I HAVE NOT HAD INTERNET THE ENTIRE DAY!!!!! I don't think anyone understands this yet you will be charging me full month's subscription.
Vox Telecom's replyOfficial
15 Jan 2023, 19:52 Good day Musa K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your line has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your line has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply15 Jan 2023, 19:52
Official
Good day Musa K
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your line has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that your line has been restored.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
mK
musa K's updateReviewer Update
30 Jan 2023, 16:23Hi. I'm tired of writing reviews, so I'm going to just update on this one. VOX***2, when will my services be up and running again? I cannot wait the 48 hours your agent advised of!
mK
musa K's update30 Jan 2023, 16:23
Reviewer Update
Hi. I'm tired of writing reviews, so I'm going to just update on this one. VOX***2, when will my services be up and running again? I cannot wait the 48 hours your agent advised of!
Vox Telecom's replyOfficial
30 Jan 2023, 17:47Good day musa,
Thank you for your enquiry.
Kindly note that the original fault is still open on the reference VOX***2.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Thank you for your enquiry.
Kindly note that the original fault is still open on the reference VOX***2.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Best regards,
Vox Telecom's reply30 Jan 2023, 17:47
Official
Good day musa,
Thank you for your enquiry.
Kindly note that the original fault is still open on the reference VOX***2.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Thank you for your enquiry.
Kindly note that the original fault is still open on the reference VOX***2.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Best regards,